Refund & Cancellation Policy
Cancel anytime. A full refund within 14 days of your first payment. Here's exactly how it works.
Last updated 19 September 2026
01The free trial
Every new account starts with a 14-day free trial. Nothing is charged during the trial, so there is nothing to refund: if Server Wings is not for you, simply do not pick a plan when it ends.
02Cancelling a subscription
You can cancel at any time from Billing in your settings, or by emailing us. There is no cancellation fee and no minimum term.
Cancellation takes effect at the end of the billing period you have already paid for. You keep full access until then, and you will not be charged again.
Cancelling does not uninstall the agent from your servers. Remove it yourself when you no longer want the Service to have access, or ask us to.
03Refunds on subscriptions
If Server Wings is not right for you, email us within 14 days of your first payment and we will refund it in full, no questions asked.
After that first period, renewals are not refundable and we do not prorate partial months or years. If you forgot to cancel before a renewal, write to us within 7 days of the charge and we will look at it case by case; we would rather keep a fair customer than a payment.
Refunds go back to the original payment method and usually appear within 5 to 10 business days, depending on your bank.
04When we may decline a refund
We may decline a refund where an account has breached our Terms of Service, where the refund window has been used repeatedly to obtain free service, or where we have reasonable evidence of fraud.
05Disputes and chargebacks
Please contact us before opening a dispute with your bank or card provider. Nearly every billing issue is fixed with one email, and it is faster than a chargeback. Write to support@serverwings.com from the email address on the account and we will reply within one business day.
If you do open a chargeback, we will respond to it with our records of the account and its usage. Accounts with an open chargeback may be locked until it is resolved.
06How to request a refund
Email support@serverwings.com from the address on your account with, if you have it, the invoice number. That is all we need.
07Who you are dealing with
Dream Boat LLC, 5900 Balcones Drive, Ste 100, Austin, TX 78731, USA. Refund and billing questions: support@serverwings.com.